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Frequently Asked Questions
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What areas do you serve?We proudly serve a 20-mile radius around our location, including Phoenix, Scottsdale, Glendale, Mesa, Goodyear, and surrounding areas. If your event is outside of this range, just let us know, and we’ll discuss delivery options.
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How do I make a reservation?Reservations can be made through our website, email, or phone. Simply choose the rental items you’d like and contact us in the way that’s most convenient for you! As we’re still getting the hang of things, we’re happy to assist you with any questions or special requests.
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Do you offer delivery and pickup?Yes! We provide delivery and pickup services within our 20-mile radius. If you're outside of this area, we can still accommodate you with a small additional travel fee.
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How far in advance should I book my rental items?We recommend booking as early as possible, especially for busy seasons. At least 2-3 weeks before your event is ideal, but feel free to reach out if you have a last-minute need, and we’ll do our best to accommodate you.
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Do you charge a deposit?Yes, a deposit is required to secure your booking. The deposit amount will be applied toward the final balance. Please refer to our booking page for more details.
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What happens if the rental items are damaged or lost?Accidents happen! If any of our items are damaged or lost during your event, we may charge a repair or replacement fee based on the extent of the damage. We’ll notify you of any costs after the event.
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What if I need to cancel my reservation?We understand that plans can change. We ask that you provide at least 48 hours' notice if you need to cancel. Please note that the deposit is non-refundable. Cancellations made after this time may result in a partial refund depending on the circumstances.
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Do you have a minimum order requirement?We do not have a strict minimum order, but we recommend considering a bundle package for the best value. Contact us to discuss the best options for your event!
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